By using the Whole Organisation Approach (WOA), together with the health check tool, you can pinpoint areas where improvements in performance can be measured and connected to improvements in LLN:
- Number of drug and/or calculations errors
- Reductions in wastage
- Rates of sickness absence and staff turnover
- Numbers of staff taking part in a Personal Development Review
- Numbers of staff with Personal Development Plans
- Numbers of reported ‘incidents’
- Numbers of complaints
- Numbers of staff successfully completing NVQs/attrition rates from NVQs
This list is not exhaustive. A key aspect of infection control, for instance, is reading and understanding labelling and the correct calculation and measurement of cleaning fluids.
Embed measurements
Wherever possible, the mechanisms you use to monitor impact should be incorporated into existing data collection and monitoring processes.
In this way, you will be able to make clear links with organisational priorities and are more likely to encourage managers to comply with requests for data.
It will also mean that the data collected can be used as evidence to support the requirements of external audits, a key benefit of implementing a WOA.
Collection of data
Other local data gathering and reporting information may reflect and impact upon LLN:
- HR Performance Framework/Local Workforce Scorecard initiative
- Data collection associated with Healthcare Commission Audits (such as the Annual Health Check)
- Data collected as part of the Clinical Negligence Service for Trusts (CNST)
- Data collected as part of compliance with statutory and regulatory legislation, such as equality and diversity, and health and safety
- Internal data collection systems such as the Electronic Staff Record/ORACLE.
- Other internal sources of data collection linked with clinical governance, risk management and incident reporting, and managing complaints
This section helps you explore the route to WOA and the approach to English for speakers of other languages (ESOL).
