Research into workplace learning and the place of LLN within these processes is revealing important benefits.

For the individual improved LLN leads to:

• Increased confidence - able to take on more responsibility at work
• Employees who are equipped with the organisation's required skills
• Greater aspirations and independence
• Improved communication with patients, colleagues and managers
• An improved ability to carry out tasks
• A sense of achievement, of being valued and recognised
• An improved teamworking environment

The former Greater Manchester Strategic Health Authority, which has done much work in this area, summarised the benefits to healthsector organisations as:

• Improved quality of care
• Safer working environment: fewer errors
• Financial gains: lower costs, less wastage
• Less time off sick
• Improved recruitment and retention rates
• More willing to deal with change effectively
• Improved communication skills
• Improved performance and efficiencies
• A better trained workforce
• Greater ability to read and understand policies and procedures
• Improved compliance with regulations.

To these may be added:

• Reduction in complaints
• Improved punctuality and better use of time
• Improvements in infection control
• Improved use of new technology
• Fewer clinical incidents
• Better teamwork

In summary

LLN provides the foundation for workforce development and thus the NHS KSF. Staff with a high level of knowledge and skills will be more effective in their current roles, and will have the confidence and ability to take on new and different tasks.

Explore more about 'benefits' by following the NRDC link opposite.